Unpacking the application and perceived benefits of artificial intelligence (AI) literacy from the lens of academic librarianship

Abstract

While artificial intelligence (AI) technologies are generating increasing interest, dedicated efforts to cultivate AI literacy within the academic libraries remain limited. In response to this gap, this study investigates the application, perceived benefits, and challenges of AI literacy among academic librarians in Kwara state, Nigeria. Using a phenomenological approach, fifteen academic librarians were purposively selected for structured mobile phone interviews. Data were analysed through narrative analysis. Findings revealed that AI literacy is applied through tools like virtual assistants (Google Assistant, Google Translate), research platforms (ResearchRabbit, EndNote), natural language processing (NLP) systems, chatbots, and discovery engines (Andisearch). Benefits included improved access to discovery platforms, enhanced citation management, and personalized service delivery via GPS and Wi-Fi analytics. However, significant challenges were identified, including budget limitations, a lack of foundational knowledge and standardised training, ethical concerns, and unreliable internet connectivity. The study concludes that AI literacy is a powerful complementary tool but requires human oversight, institutional policy development, staff training, and ethical guidelines for responsible integration.